Refund Policy

Our promise in one sentence

If a course is not right for you, tell us within 30 days and we will refund you in full — no interrogation, no forms, and no 'keep the course' clause.

Self-paced courses — 30 days

Every on-demand course in our catalog — Vinyasa Flow, Hatha Foundations, Yin Deep Release, Restorative & Sleep, Prenatal Yoga and Meditation & Breathwork — carries a 30-day money-back guarantee from the date of purchase.

Email refunds@lumenyoga.com with the email address on your account. We process refunds to the original payment method within five business days. There is no need to explain why, and we do not ask.

Teacher training — 14 days

Our 200-Hour Teacher Training program is different in kind: it is a live cohort with a fixed start date, a schedule other people depend on, and a limited number of seats. You can withdraw for a full refund any time in the first 14 days of the program, counted from your first live session.

After day 14, you have three options rather than being stuck. Transfer to a future cohort at no cost. Receive a prorated credit toward any self-paced course in the catalog. Or withdraw with a prorated refund calculated on the live sessions you have not yet attended, less the $250 non-refundable materials fee.

If we cancel or materially change the program — for example, moving it entirely online when it was advertised as in-person, or a change of lead instructor — you will receive a full refund at your election, regardless of the day.

Memberships

Subscriptions can be cancelled at any time from your account page. When you cancel, you keep access to live classes and the replay library until the end of the period you have already paid for, and you will not be charged again.

We do not charge a cancellation fee. We do not require you to call, and we do not offer a retention process that makes cancelling difficult.

If you cancel within seven calendar days of a renewal charge and you have taken fewer than two live classes since that renewal, we will refund that renewal in full. Just ask.

Workshops and retreats

Workshops and single-day retreats can be refunded in full up to 14 days before the event, and up to 48 hours before the event with a 50% refund. Within 48 hours we can usually move you to a future date instead of refunding, because the seat is already committed.

What we cannot refund

We cannot refund: free trial accounts, free community clinic classes, complimentary guest passes, donation-supported community classes, and payment for a product that has already been fully consumed, such as a private session that has taken place.

We also cannot refund a gift card that has been used. Unused gift cards are refundable to the original purchaser.

How refunds are processed

Refunds go back to the original payment method. For credit cards, most banks post the credit within five business days, though it can take up to ten for the amount to appear on a statement. For PayPal, refunds appear in your PayPal balance within a few hours. We do not issue refunds as store credit unless you ask us to.

Discounted and scholarship places

If you purchased a course at a discounted price — student rate, senior rate, scholarship or a promotional offer — you can still request a refund, but the refund is for the amount you actually paid. Scholarship places funded by Lumen Yoga may be returned as a scholarship credit rather than cash when the scholarship was fully funded by us.

How to request a refund

Email refunds@lumenyoga.com with the email address on your account and the name of the course, membership or program. You will get a confirmation from a real person within one business day and the refund is processed within five business days of that confirmation.

You can also call (512) 555-0142 between 9:00 AM and 6:00 PM Central, Monday to Friday, and we will handle the request for you.