Privacy Policy

Overview

Lumen Yoga Academy, LLC ("Lumen Yoga", "we", "us") publishes this Privacy Policy to explain what personal information we collect through this website, how we use it, and the choices available to you. It applies to lumenyoga.com and our student membership portal.

This policy is written for residents of the United States. It covers information we collect online through this website and through our learning platform. Physical studio sign-in sheets and payment processing are described in the sections below.

Information we collect

Account information. When you create an account, start a free trial, enrol in a course or subscribe to a membership we collect your name, email address, and optionally a mobile number for class reminders. If you book an in-studio class we also collect your studio location.

Payment information. Payments are processed by PCI-DSS Level 1 payment processors. We receive only a token, the last four digits of your card, your billing city and state, and the billing postal code. We never store full card numbers, CVV codes or bank credentials on our systems.

Practice information. We record your course progress, lesson completions, quiz scores and practice streaks so the platform can show you what you have done and recommend what to do next. This is the only information we treat as sensitive personal data, and we do not sell it.

Technical information. Our servers log IP address, browser type, device type, referring page and pages viewed. We use this data in aggregate to keep the site secure and to understand which content is useful.

Communications. If you email or message us we keep the content of that message and your replies, so we have a record of what we told you.

How we use your information

To provide the service: delivering course lessons, hosting live classes, issuing certificates, managing memberships, processing payments and issuing receipts.

To communicate with you: class reminders, account notices, receipts, teacher training updates and — if you opt in — our monthly practice notes. Every marketing email contains a one-click unsubscribe link.

To improve the site and our teaching: in aggregate, to learn which lessons students finish, which classes fill up and where people get stuck.

To keep the site safe: detecting fraud, abuse and automated scraping, and enforcing our terms.

Legal bases for processing (GDPR & CCPA)

We process personal data to perform our contract with you (course delivery, memberships), to comply with legal obligations (tax records, US sanctions screening), and with your consent for marketing email. California residents may request deletion, correction or portability of their personal information, and may opt out of its sale. We do not sell personal information, and we have never shared it for cross-context behavioural advertising.

You may exercise any of these rights by emailing us at privacy@lumenyoga.com. We verify requests by email and respond within 45 days.

How we share information

Service providers. We share only what is needed with our payment processor, email provider (with permission, only if you opt in), video hosting provider, customer support platform and our cloud hosting provider. Each is bound by contract to keep your information confidential and to use it only for the service it provides to us.

Professional advisers. We may share information with our accountants, auditors and lawyers where necessary to comply with our legal and tax obligations.

Legal requirements. We may disclose information where we reasonably believe it is required by law, to protect the rights and safety of Lumen Yoga, our students or the public, or in connection with a merger or sale of assets.

Community content. If you post in our student community, other members can see your display name and what you post. Do not share sensitive information in a community post.

Cookies and analytics

We use a small number of first-party cookies to keep you signed in, remember your preferences and understand which pages are used. Analytics is aggregated and IP addresses are truncated before storage. You can block or delete cookies in your browser at any time; blocking them will stop you signing in automatically but will not affect the rest of the site.

Data retention

We keep account information for as long as your account is active. If you delete your account, we remove or anonymise your personal information within 30 days, except for records we must keep for tax, legal and insurance purposes, which we retain for the period required by law.

Your rights and choices

You can update your name, email and phone number at any time from your account settings. You can unsubscribe from marketing email using the link in any email, or by telling us. You can request a copy of your data, ask us to delete it, or ask us to correct it by emailing privacy@lumenyoga.com.

You can also ask us to sell you, share or disclose your personal information, and we will confirm we do not do those things — the answer is no, always.

Children

This website and our courses are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, email us and we will delete it.

Changes to this policy

We may update this policy as our services change. When we make a material change we will update the date at the top of this page and, for significant changes, email account holders at least 14 days before the change takes effect.

Contact

Lumen Yoga Academy, LLC, 1120 E 5th Street, Suite 210, Austin, TX 78702, United States. Email privacy@lumenyoga.com or call (512) 555-0142. Our privacy lead also handles data-subject requests and law-enforcement requests.